Returns Policy
Return & Refund Form
If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. We are happy to issue you a refund in the form of a sheseelady E-Gift Card for use on a future purchase on Sheseelady.com. E-Gift Cards never expire! If you choose to make a return at one of our locations, you will receive a store credit to use in-store.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all sheseelady and product tags attached. Defective items must be reported within 24hours of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. sheseelady does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
sheseelady reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, sheseelady reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-sheseelady items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a #sheseelady return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #sheseelady, we must ensure the safety, welfare, and comfort of all #sheseelady across the globe.
Shoe Return Policy
We want you to be fully satisfied with every item you purchase from sheseelady. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
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All items must be unworn,
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All Items must be in their original packaging.
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You must include the original invoice/packing slip, and be
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Accompanied by a completed returns slip (available by clicking HERE).