To ensure fast and accurate processing please use the Returns Portal before sending back your return. Orders sent without following this process will be delayed and may cause crediting issues.
All returns will be refunded via gift card
Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.
RETURNS
It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed.
Let's say you redeemed a BOGO for 2 items.
One was a $30 item and the other was a $20 item. The $20 item in this case would be the item you got for free. But how we calculate it, is you got the $25 item for $18 and the $20 for $12 as the $20 discount is prorated across the 2 items.
If you return the $30 item you will get $18 in credit. If you return the $20 item you will get $12 in credit.
In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.